Once your item has been purchased we aim to dispatch your order within 3 working days. All our items are checked before leaving the premises for quality purposes.
We ask for any personalisation details at the time of purchase, but we can not be held responsible for an error that you have made in the spelling. However, if the error is ours then we will replace the item as soon as practical for you.
If you send us a photo to be added to the item then you must be the legal owner of that picture, as we can not be held responsible for Trade Mark misuse.
All our items are dispatched via Royal Mail, and overseas purchases are tracked using International Signed For post.
In the unlikely event that you are not happy with your item please read our Returns Policy for details on how to rectify this.
Sending us artwork
Please email photos/logos and artwork requirements you would like to have printed to firstname.lastname@example.org. Please send as high resolution jpg (jpeg) files.
All our items are printed to your specifications whether they include a name or not, and are therefore not returnable. However, if we have made a mistake in the name or image we will accept a return and replace it.
This does not affect your statutory rights of return if an item is broken or damaged upon receipt. However, any damage must be notified to us within 15 days of posting for all UK and NI customers, and 30 days for the Rest of the World. Replacement items will be produced and sent to you upon proof of damage being obtained.
Only items that are not personalised may be returned and exchanged provided that the item(s) are returned in its original ‘as new’ condition. All returns will be refunded less the postal costs.
For exchanges you will be responsible for the postal costs involved.